Dubsat is the market leader in media delivery, asset management and workflow solutions for the advertising and entertainment industries.

Founded in 2000 as Australia's first tapeless digital delivery method of TV commercials to Australian broadcasters, Dubsat has evolved into cloud-based and valued-added industry services that streamline the creation, management and delivery of TV, print, online, radio and outdoor advertising, as well as entertainment content to destinations around the globe.

With offices in Sydney, Melbourne, Auckland, New York, London, Paris and Johannesburg, Dubsat maintains its own extensive fibre and DSL network to ensure the enormous volume of content entrusted by its broad list of valued clients reaches every destination securely and on time.

Welcome to our Client Charter. Here we outline what you can expect as our client. It's also a benchmark against which we measure our service to you.
We will provide you products and services that meet todays needs.
We will ensure that our products and services are always adapting and improving to meet the needs of the ever changing media and entertainment industries. Our online services and desktop products will always be backed by skilled and knowledgable Client Services staff and Account Managers, ensuring you have the support of a whole team of specialists who will attend to any issue or query quickly and efficiently.

We will provide you with choice
We will ensure that different membership types are available to cater for your needs.

Standard membership ensures those clients who only require our services from time to time are able to book and pay as they go, free of membership fees.

Premium membership ensures those clients who have a frequent need for our services receive premium services tailored to their needs. Part of this commitment is providing a dedicated Account Manager who is available to you to help with any questions regarding your account and our products and services.

We will respond to you
We will answer your calls promptly during normal business hours and respond to written queries within 1 business hour. We will always do our best to resolve any queries promptly and if we need more time to solve an issue, we will ensure you are kept up to date until the query is resolved to your satisfaction. If you have visual or hearing disabilities we will provide the appropriate service to meet your needs.

We will provide self-service options such as the Live Help chat facility available on our websites.

If you are dissatisfied with our service or believe we need to apply some improvements, we always appreciate your comments and feedback and will ensure those comments are recorded and considered within our continual service improvement programmes.

We will always consider our environment
We will ensure that when developing our products and services, we have regard for our environment and strive to reduce our business footprint wherever possible. Our tapeless workflows and cloud-based services are a major part of this commitment. This extends to considering our office environments, printing, lighting and travel arrangements and all other areas of our business.

Our Conduct
We will ensure we handle your business information and data with due care and in strict accordance with our Privacy Policy and Terms.